All shipping costs are clearly displayed during checkout. Domestic shipping within Australia may include free shipping above a specified order value, flat rates, or fees based on weight or destination. International shipping rates and applicable fees are calculated and presented before payment. International customers are responsible for customs duties, taxes, and any import fees charged at the destination country.
Orders are processed within 1-2 business days, excluding weekends and public holidays. Delivery times depend on the shipping method and destination:
Certain items may be restricted from shipping to specific regions or countries due to legal requirements or courier limitations. Orders cannot be shipped to PO boxes for some destinations.
If a shipment is lost or delayed, customers should contact customer support using provided details. Assistance will be given in tracking packages or submitting claims with shipping partners.
International orders are charged in Australian dollars. Any customs duties, import taxes, and related fees incurred at the destination are the customer's responsibility. Details of carrier and cost breakdown are provided at checkout. Delivery timeframes for international shipping will be specified by country.
Returns and exchanges are accepted according to our returns policy, which appears on the same page as this shipping policy. Customers may initiate a return or exchange within a specified period after receipt, subject to conditions detailed on the website. Refunds are processed promptly upon receipt of returned products.
This shipping policy is available on our website and at checkout. We reserve the right to update the policy in response to changes in shipping regulations, business processes, or customer feedback. This structure ensures clarity and compliance with common Australian practice, setting clear expectations for domestic and international customers.
