Returns and Exchanges

No return or exchange on the books purchased is allowed. If the book is defective, damaged on arrival, or does not match its online description, customers have the right under Australian Consumer Law (ACL) to request a refund, replacement, or repair.

Non-Returnable Items

The following are not eligible for return:

• Digital or downloadable books
• Books marked as "final sale" or "non-returnable" at the time of purchase
• Books that show obvious signs of use or damage not due to shipping or manufacturer defect

Return Process

• Contact customer support at info@punjabkitabghar.com within 30 days of receiving the order.
• Provide your order number and reason for return. A Return Authorisation (RA) number and return instructions will be supplied.
• Once received and inspected, eligible refunds are processed to the original payment method or as store credit within 7 business days.

Shipping Costs

If the book is faulty or not as advertised, return shipping will be covered by the store. For change-of-mind returns, the customer is responsible for return shipping costs

Legal Compliance

This policy complies with the Australian Consumer Law, ensuring customers' statutory rights for faulty, misdescribed, or damaged goods cannot be excluded.

Policy Updates

We may update this return policy at any time. Changes take effect immediately upon posting on our website. This policy template should be made accessible to customers on your website and can be customized with store-specific contact details and processing times.